Auto Service Manager: Lead Team, Boost Service & Sales

The Goodyear Tire & Rubber Company; Georgia; On-site; USD 52,000 - 76,000; Full time

Job summary

The Goodyear Tire & Rubber Company operates numerous auto service centers across the United States. As a Service Manager, you will oversee the service department, schedule staff, manage appointments, and streamline workflow to ensure high-quality work delivered to guests on time.

You will also drive tire and service sales, train team members, explain warranties and promotions, and maintain a safe, courteous guest area.

Qualifications

• Minimum 1 year of previous Automotive Service management experience.
• Valid driver's license.
• Must be at least 18 years of age.
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Responsibilities

• Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests.
• Help drive and reach sales goals through guest interactions including tire and service sales.
• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests.
• Responsible for contributing to the training and development of service department associates.
• Articulate all warranties, promotions, and advertisements.
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines.
• Maintain a clean and safe work and guest area.
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting.

Skills

Automotive service management

Customer service

Leadership

Job description

The Goodyear Tire & Rubber Company operates numerous auto service centers across the United States. As a Service Manager, you will oversee the service department, schedule staff, manage appointments, and streamline workflow to ensure high-quality work delivered to guests on time.

You will also drive tire and service sales, train team members, explain warranties and promotions, and maintain a safe, courteous guest area.