Auto Service Manager: Customer Experience Lead

Greeley, CO; Littleton (CO); On-site; USD 96,000 - 150,000; Full time

Benefits offered by this job

401k + matching

Medical/Dental/Vision

EAP

PTO

HSA

FSA

Life and AD&D

Employee discount

Job summary

Audi Denver in Littleton, CO seeks a Commission-based Service Advisor to oversee service orders and ensure customers receive prompt, courteous service. You will manage DRIVE lane flow and coordinate with technicians to deliver seamless experiences.

The role emphasizes strong communication, independent work, and a professional appearance. Expect earning potential from $96,000 up to $150,000 annually depending on performance and dealership needs.

Qualifications

• Valid driver's license and clean driving record.
• 1-3 years in auto service preferred but not required.
• Strong customer satisfaction track record.

Responsibilities

• Oversee service orders and Drive Lane flow to ensure prompt, courteous service.
• Take ownership of the customer experience and ensure positive impressions.
• Provide concierge support for owner inquiries, phone or in person.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, and repairs.
• Maintain Customer Happiness scores at or above company standards.

Skills

Valid driver's license

Customer service experience

Communication skills

Team oriented

Independent worker

Professional appearance

Job description

Audi Denver in Littleton, CO seeks a Commission-based Service Advisor to oversee service orders and ensure customers receive prompt, courteous service. You will manage DRIVE lane flow and coordinate with technicians to deliver seamless experiences.

The role emphasizes strong communication, independent work, and a professional appearance. Expect earning potential from $96,000 up to $150,000 annually depending on performance and dealership needs.