Auto Service Advisor | Grow Service Sales & Customer Experience

Mcdonald Automotive; Littleton (CO); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

401k / 401k matching

Medical / Dental / Vision Insurance

Employee Assistance Program (EAP) - no

PTO Accrual

Health Savings Account

Flexible Spending Account

Voluntary Life and AD&D

Employee Discounted Pricing on Parts,

Job summary

Genesis of Littleton, part of McDonald Automotive, in Littleton, CO, is seeking a customer-focused automotive service advisor. This full-time role combines service guidance with sales, presenting maintenance and repair recommendations to increase service sales and build lasting customer relationships.

The position is commission-based, with average earnings around the base range and top performers reaching six figures.

Qualifications

• Valid driver’s license and clean driving record.
• 1-3 years of progressive experience in auto service is preferred but not required.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work independently.

Responsibilities

• Greet customers and guide them through the service process with confidence, professionalism, and a focus on building long-term relationships.
• Present maintenance and repair recommendations clearly, with the goal of increasing closing ratios and maximizing service sales.
• Consistently follow up with customers for approvals and updates, creating urgency, and trust through timely communication.
• Collaborate with technicians to ensure accurate diagnoses and estimates are conveyed to customers.
• Own the customer experience from drop-off to delivery, ensuring every interaction ends with satisfaction and repeat business.
• Track performance metrics like sales totals and closing ratios to drive continuous improvement.

Skills

Customer service

Sales

Communication

Teamwork

Independence

Driver's license

Job description

Genesis of Littleton, part of McDonald Automotive, in Littleton, CO, is seeking a customer-focused automotive service advisor. This full-time role combines service guidance with sales, presenting maintenance and repair recommendations to increase service sales and build lasting customer relationships.

The position is commission-based, with average earnings around the base range and top performers reaching six figures.