Assistant Service Manager - Audi Denver

Greeley, CO; Littleton (CO); On-site; USD 96,000 - 150,000; Full time

Benefits offered by this job

401k + matching

Medical/Dental/Vision

EAP

PTO

HSA

FSA

Life and AD&D

Employee discount

Job summary

Audi Denver in Littleton, CO seeks a Commission-based Service Advisor to oversee service orders and ensure customers receive prompt, courteous service. You will manage DRIVE lane flow and coordinate with technicians to deliver seamless experiences.

The role emphasizes strong communication, independent work, and a professional appearance. Expect earning potential from $96,000 up to $150,000 annually depending on performance and dealership needs.

Qualifications

• Valid driver's license and clean driving record.
• 1-3 years in auto service preferred but not required.
• Strong customer satisfaction track record.

Responsibilities

• Oversee service orders and Drive Lane flow to ensure prompt, courteous service.
• Take ownership of the customer experience and ensure positive impressions.
• Provide concierge support for owner inquiries, phone or in person.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, and repairs.
• Maintain Customer Happiness scores at or above company standards.

Skills

Valid driver's license

Customer service experience

Communication skills

Team oriented

Independent worker

Professional appearance

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FullTime Littleton, CO, US

6 days ago Requisition ID: 4675

Audi Denver
At Audi Denver, we're proud to be part of a family-owned and operated company that's served Colorado for over 65 years. Our commitment to excellence has earned us the Audi Magna Society Elite Award in both 2023 and 2024, a reflection of our team's drive and dedication. As the only Audi dealer to earn it in 2024, excellence has become our standard. Located in Littleton, we combine cutting-edge performance with a supportive, family-first culture that empowers every employee to thrive.

What You'll Make

This role is commission based. Due to this being a new position we are anticipating this position to make $96,000 with top performers earning $150,000 annually.

Experience & Qualifications Needed:

• Valid driver's license and clean driving record
• 1-3 years of progressive experience in auto service is preferred but not required
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work independently
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance

Essential Duties and Major Responsibilities:

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Set schedules and assign tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationships with factory(s) and foster positive employee relations.

What We Offer:

• Competitive 401k / 401k matching
• Medical / Dental / Vision Insurance
• Employee Assistance Program (EAP) - free, confidential counseling
• PTO Accrual
• Health Savings Account
• Flexible Spending Account
• Voluntary Life and AD&D
• Employee Discounted Pricing on Parts, Vehicles, and Service

What Makes Us Different?

As a family owned and operated company for over 65 years, McDonald Automotive is proud to serve Colorado with a legacy built on respect, integrity, growth, hard work, and trust. With three generations actively involved in the day-to-day operations, we prioritize relationships over transactions-with our customers, our community, and our employees.

Our motto, Doing Right Comes Naturally, reflects our commitment to doing business the right way. That commitment has earned us recognition as one of the top 20 dealerships in the U.S., not just by meeting manufacturer standards but by holding ourselves to even higher ones. We aim to deliver the best car buying, servicing, and ownership experience in the industry.

At McDonald, we believe that exceptional experiences start with exceptional people. Many of our team members have spent decades with us, growing their careers and eventually retiring as part of the McDonald legacy. We're proud to attract driven, motivated individuals who are passionate about their work and dedicated to building lasting relationships. It's not just about the work we do - it's about the family we build along the way.

Disclaimer

This position will remain open for at least three days and will close upon candidate selection.

If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to recruiting @mcdonaldag.com or call 720-644-5801.