Auto Service Lead & Customer Advisor

Auto Centers; Clinton (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

Auto Centers Clinton, located in Clinton, Indiana, is seeking a Service Advisor to engage customers about service needs and coordinate maintenance with technicians. The role requires effective communication, scheduling, and ensuring timely completion of work.

The position emphasizes strong customer service, teamwork, and attention to detail in a busy service department setting. Training and experience in automotive service are preferred.

Qualifications

• Analytical mindset required to synthesize information and data.
• Attention to detail in design and service processes.
• Strong problem-solving skills for timely resolutions.
• Customer service focus with ability to handle difficult situations.
• Clear, persuasive oral communication with customers and team.
• Ability to delegate and oversee work; empower staff.
• Experience guiding and developing team members and giving feedback.
• Commitment to quality and process improvement.
• Ethical conduct, integrity and reliability in all tasks.
• Commitment to safety and proper use of equipment.

Responsibilities

• Communicate directly with customers regarding vehicle service.
• Schedule service appointments to optimize workflow.
• Ensure work is completed by service technicians in a timely manner.
• Other duties as assigned by the supervisor.

Skills

Analytical

Design

Problem Solving

Customer Service

Oral Communication

Delegation

Managing People

Quality Management

Ethics

Quality

Safety and Security

Education

One year certificate from college or technical school; or 3–6 months related experience

Job description

Auto Centers Clinton, located in Clinton, Indiana, is seeking a Service Advisor to engage customers about service needs and coordinate maintenance with technicians. The role requires effective communication, scheduling, and ensuring timely completion of work.

The position emphasizes strong customer service, teamwork, and attention to detail in a busy service department setting. Training and experience in automotive service are preferred.