Auto Service Advisor: Customer-Driven Car Care

Victory Automotive Group; Highland (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

401(k) with Company Match

Opportunity for Advancement

Job summary

Victory Automotive Group, located in Highland, Indiana, is looking for an Automotive Service Advisor. This role acts as the primary communication point for customers, ensuring services are scheduled and expectations are managed appropriately. The ideal candidate will have strong customer service skills and prior experience in a dealer or large facility.

The position offers competitive pay based on experience, along with medical benefits, paid vacation, and opportunities for advancement in a professional and drug-free environment.

Qualifications

• Valid and unrestricted driver's license and clean driving record.
• At least one year of dealer-level or large facility experience preferred.
• Ability to bend, kneel, squat, stand, and lift heavy objects as needed.

Responsibilities

• Schedules service for customers to ensure prompt diagnosis.
• Follows up on repair status to inform customers.
• Makes repair recommendations and sets customer expectations.
• Ensures completed repairs have passed quality control.
• Maintains knowledge of vehicle operation and service information.

Skills

Outstanding communication skills

Customer service orientation

Basic computer skills

Professional appearance

Education

High school diploma or GED

Job description

Victory Automotive Group, located in Highland, Indiana, is looking for an Automotive Service Advisor. This role acts as the primary communication point for customers, ensuring services are scheduled and expectations are managed appropriately. The ideal candidate will have strong customer service skills and prior experience in a dealer or large facility.

The position offers competitive pay based on experience, along with medical benefits, paid vacation, and opportunities for advancement in a professional and drug-free environment.