Auto Service Experience Advisor

Don-Hewlett-Auto; Georgetown (TX); On-site; USD 48,492,000 - 54,443,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision

401K with match

Paid vacation

Employee discounts

Vehicle purchase program

Employee assistance

Training & growth

Job summary

The Hewlett Family of Dealerships in Georgetown, TX is seeking a Full-Time Service Receptionist to warmly greet customers, coordinate service needs, and maintain accurate repair orders.

You will provide cost estimates, set promise times, and keep customers informed while liaising with technicians. A valid driver's license and a strong work ethic are essential.

The role offers competitive pay, full benefits, retirement plan with employer matching, paid vacations, and growth opportunities.

Qualifications

• Exceptional customer service skills.
• Ability to multi-task in a fast-paced environment.
• Self-motivated and enthusiastic presence in a team environment.
• Valid driver's license and good driving record.
• Strong work ethic.

Responsibilities

• Greet customers on the service drive in a friendly, professional manner.
• Represent the dealership with exceptional personalized service.
• Greet and assist customers calling about service needs.
• Outline customer needs on the repair order accurately.
• Research vehicle service history, inspect the vehicle, and recommend needed services.
• Provide a complete and accurate written cost estimate for labor and parts.
• Establish a 'promise time' and follow up as needed.
• Communicate with the technicians and monitor vehicle progress.
• Review work performed with the customer upon completion.

Skills

Customer service

Multitasking

Self-motivation

Driver's license

Strong work ethic

Job description

The Hewlett Family of Dealerships in Georgetown, TX is seeking a Full-Time Service Receptionist to warmly greet customers, coordinate service needs, and maintain accurate repair orders.

You will provide cost estimates, set promise times, and keep customers informed while liaising with technicians. A valid driver's license and a strong work ethic are essential.

The role offers competitive pay, full benefits, retirement plan with employer matching, paid vacations, and growth opportunities.