Elite Service Advisor: Auto Care & Customer Experience

Hewlett Auto Group; Georgetown (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision

401K with Employer Match

Paid Vacation

Employee Discounts

Vehicle Purchase Program

Employee Assistance Program

Training & Career Growth

Job summary

Hewlett Auto Group in Georgetown, TX is seeking a Full-Time Service Advisor to greet customers, assess service needs, and quote estimates. You will work with technicans to communicate repair plans and ensure accurate promises on service times.

Ideal candidates demonstrate exceptional customer service, the ability to multitask in a fast-paced setting, and a valid driver's license with a clean driving record. Competitive pay and comprehensive benefits are offered.

Qualifications

• Exceptional customer service required.
• Ability to multi-task in a fast-paced environment.
• Self-motivated and enthusiastic team member.
• Valid driver's license and good driving record required.

Responsibilities

• Promptly meet and greet customers on the service drive with professionalism.
• Represent the dealership and provide personalized service to customers.
• Greet and assist customers calling the dealership about service needs.
• Outline customer needs on the repair order with accuracy and efficiency.
• Research vehicle service history, inspect the vehicle, and suggest additional needed services.
• Explain the importance of vehicle care and maintenance to customers.
• Provide written estimates for labor and parts.
• Set a promise time and follow up as needed.
• Communicate with technicians during the service.
• Monitor vehicle progress and update the customer on status.
• Meet with the customer after service to review work performed.
• Obtain payment and signatures from the customer.
• Maintain high customer service standards and sincerity.

Skills

Exceptional customer service

Multi-tasking

Self-motivated

Valid driver's license

Good driving record

Team player

Job description

Hewlett Auto Group in Georgetown, TX is seeking a Full-Time Service Advisor to greet customers, assess service needs, and quote estimates. You will work with technicans to communicate repair plans and ensure accurate promises on service times.

Ideal candidates demonstrate exceptional customer service, the ability to multitask in a fast-paced setting, and a valid driver's license with a clean driving record. Competitive pay and comprehensive benefits are offered.