Express Service Advisor - Volkswagen

Don-Hewlett-Auto; Georgetown (TX); On-site; USD 48,492,000 - 54,443,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision

401K with match

Paid vacation

Employee discounts

Vehicle purchase program

Employee assistance

Training & growth

Job summary

The Hewlett Family of Dealerships in Georgetown, TX is seeking a Full-Time Service Receptionist to warmly greet customers, coordinate service needs, and maintain accurate repair orders.

You will provide cost estimates, set promise times, and keep customers informed while liaising with technicians. A valid driver's license and a strong work ethic are essential.

The role offers competitive pay, full benefits, retirement plan with employer matching, paid vacations, and growth opportunities.

Qualifications

• Exceptional customer service skills.
• Ability to multi-task in a fast-paced environment.
• Self-motivated and enthusiastic presence in a team environment.
• Valid driver's license and good driving record.
• Strong work ethic.

Responsibilities

• Greet customers on the service drive in a friendly, professional manner.
• Represent the dealership with exceptional personalized service.
• Greet and assist customers calling about service needs.
• Outline customer needs on the repair order accurately.
• Research vehicle service history, inspect the vehicle, and recommend needed services.
• Provide a complete and accurate written cost estimate for labor and parts.
• Establish a 'promise time' and follow up as needed.
• Communicate with the technicians and monitor vehicle progress.
• Review work performed with the customer upon completion.

Skills

Customer service

Multitasking

Self-motivation

Driver's license

Strong work ethic

Job description

Job Details

Job Location: Volkswagen Sales and Service - GEORGETOWN, TX 78626

Position Type: Full Time

Salary Range: $17.00 - $19.00 Hourly

Travel Percentage: None

Job Shift: Day

Essential Duties

• Promptly meet and greet customers on the service drive in a friendly and professional manner
• Represent the dealership in a positive manner; providing exceptional personalized service to our customers
• Properly greet and assist all customers calling the dealership regarding service needs
• Clearly outline customer needs on the repair order with efficiency/accuracy
• Research vehicle service history, inspect the vehicle, and recommend additional needed services
• Advise the customer of the importance of properly caring for their vehicle and the value of maintaining their vehicle
• Provide a complete and accurate written cost estimate for labor and parts
• Establish a "promise time" and follow up as needed
• Effectively communicate with the technicians working on the customer's vehicle
• Monitor the progress of the vehicle throughout the visit; keeping the customer informed of the status of their vehicle
• During the service visit and once completed, meet with the customer and thoroughly review the work performed
• Obtain necessary payment and signatures from the customer
• Conduct all business with sincerity, honesty, and genuine concern for customers
• Maintain the highest customer service standards

Qualifications

• Exceptional customer service skills
• Ability to multi-task and work in a fast-paced environment
• Self-motivated and enthusiastic presence in a team environment
• Valid driver's license and good driving record
• Strong work ethic

Benefits

• Competitive Pay
• Medical, Dental and Vision Benefits, along with several ancillary insurance products
• 401K Retirement and Savings Plan with employer matching funds
• Paid Vacation and Holidays
• Employee Discounts on all services
• Employee Vehicle Purchase Program
• Employee Assistance Program
• Training and Career Growth Opportunities

All applicants must be able to demonstrate ability to pass pre-employment testing to include background check and drug screen

The Hewlett Family of Dealerships provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.