Service Advisor

Star Chrysler Dodge Jeep RAM - Big Spring; Big Spring (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

A leading automotive dealership in Big Spring is seeking a Service Advisor to enhance customer interactions and ensure high satisfaction levels. Key responsibilities include greeting customers, managing service requests, and maintaining quality standards. The ideal candidate is customer-focused and possesses excellent communication skills. This full-time role offers competitive benefits, including health insurance and a 401(k) plan.

Qualifications

• Expert in customer service with ability to greet and assist customers.
• Ability to listen to customer needs and translate them to service techs.
• Experience in upselling services and managing customer interactions.

Responsibilities

• Greet customers promptly and courteously.
• Translate repair needs to technicians clearly.
• Manage extended warranties and follow up on repairs.

Skills

Customer service expertise

Communication skills

Problem-solving skills

Job description

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

About Us

Star Cars located in Big Country area of West TX. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. We are always looking for bright, motivated, and energetic professionals to add to our world‑class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, we want to know you!

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Other
• Industries: Retail