Auto Service Dispatcher - Fast-Paced Coordination Lead

Hines Park Ford Inc; Brighton (MI); On-site; USD 21,000 - 34,000; Full time

Job summary

Hines Park Ford Inc in Brighton, MI is seeking a high-energy Service Dispatcher to keep a busy service department moving. The role requires multitasking, clear communication, and the ability to stay organized under pressure, coordinating technicians and service advisors throughout the day.

Ideal candidates have dealership experience as a Service Technician or Service Advisor and can manage repair orders, prioritize work, and maintain efficient workflow.

Qualifications

• Previous dealership experience as a Service Technician or Dealership Service Advisor.
• Understands day-to-day demands of a busy automotive service department.
• Ability to multitask and prioritize in a high-volume environment.
• Excellent communication and organizational skills.

Responsibilities

• Dispatch repair orders to technicians based on skill level and workload.
• Monitor technician workflow and productivity throughout the day.
• Coordinate with Service Advisors to prioritize customer and shop needs.
• Maintain an efficient flow of vehicles through the service department.
• Communicate with technicians and advisors regarding job status and priorities.
• Reassign work as necessary to keep the department operating efficiently.
• Support daily service department operations for the Service Manager.

Skills

Multitasking

Communication

Organizational skills

Team coordination

Tools

Dealership software

Dealership management system

Job description

Hines Park Ford Inc in Brighton, MI is seeking a high-energy Service Dispatcher to keep a busy service department moving. The role requires multitasking, clear communication, and the ability to stay organized under pressure, coordinating technicians and service advisors throughout the day.

Ideal candidates have dealership experience as a Service Technician or Service Advisor and can manage repair orders, prioritize work, and maintain efficient workflow.