Service Dispatcher

Hines Park Ford; Town of Brighton (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Hines Park Ford seeks an experienced Service Dispatcher to drive a fast-paced service department. You will coordinate with technicians, advisors, and management to maintain steady workflow and on-time repairs.

The ideal candidate has dealership service experience and a strong understanding of service operations, with excellent communication and multitasking abilities. This role requires staying organized and proactive during peak periods.

Qualifications

• Previous experience in a dealership service environment is required.
• Strong knowledge of service department operations and workflows.
• Excellent communication and organizational abilities are essential.
• Ability to multitask and prioritize in a high-volume setting.
• Proficiency with dealership management systems and computer skills.
• Calm, focused, and professional under pressure.
• Strong problem-solving and decisive thinking.
• Team-oriented attitude with flexibility to assist as needed.

Responsibilities

• Dispatch repair orders to technicians based on skill, workload, and priorities.
• Monitor technician workflow and productivity throughout the day.
• Coordinate with Service Advisors to prioritize customer and shop needs.
• Maintain an efficient flow of vehicles through the service department.
• Track repair orders and identify delays or bottlenecks.
• Communicate job status and priorities to technicians and advisors.
• Reassign work to keep the department running smoothly.
• Support daily service operations for the Service Manager and team.

Skills

Dealership experience

Service department operations

Communication

Multitasking

Organizational skills

Dealership management systems

Decision-making

Teamwork

Job description

Service Dispatcher

Join Our Fast-Paced Service Team!

We are looking for ahigh-energy, experienced Service Dispatcherwho thrives in a busy dealership environment and knows how to keep a service department moving. This is a critical role for someone who canmultitask, communicate effectively, stay organized under pressure, and keep technicians and advisors operating efficiently throughout the day.

The Ideal Candidate

The ideal candidate will haveprevious dealership experience as either a Service Technician or Service Advisorand understand the day-to-day demands of a busy automotive service department.

You should be someone who:

• Thrives in a fast-paced, high-volume environment

• Can juggle multiple priorities without losing attention to detail

• Understands technician workflow, repair orders, and service operations

• Communicates clearly and confidently with technicians, advisors, and management

• Can make quick decisions and adjust priorities throughout the day

• Keeps a positive, energetic attitude-even when the shop gets extremely busy

• Is highly organized and able to keep work flowing efficiently

Key Responsibilities

• Dispatch repair orders to technicians based on skill level, workload, and shop priorities

• Monitor technician workflow and productivity throughout the day

• Coordinate with Service Advisors to prioritize customer and shop needs

• Help maintain an efficient flow of vehicles through the service department

• Monitor repair order status and identify delays or bottlenecks

• Communicate with technicians and advisors regarding job status and priorities

• Reassign work as necessary to keep the department operating efficiently

• Assist with managing technician workload and workflow during peak periods

• Help ensure promised times and department goals are being met

• Maintain accurate and organized records within the dealership's service system

• Support the Service Manager and management team with daily service department operations

Qualifications

Required:

• Previous experience as aDealership Service Technician OR Dealership Service Advisor

• Strong understanding of dealership service department operations

• Excellent communication and organizational skills

• Ability to multitask and prioritize in a high-volume environment

• Strong computer and dealership management system skills

• Ability to remain calm, focused, and professional under pressure

• Strong problem-solving and decision-making abilities

• Team-oriented attitude with a willingness to jump in wherever needed

Why Join Our Team?

This is an excellent opportunity for an experienced dealership professional who wants to use their knowledge of the service department in afast-paced coordination and leadership role. If you enjoy being at the center of the action, keeping people organized, solving problems, and making sure the shop runs efficiently,