Dynamic Automotive Service Dispatcher | Mon-Fri + 1 Sat/mo

ADP, Inc.; Medford (MA); On-site; USD 65,000 - 80,000; Full time

Job summary

Sentry in Medford, MA, is seeking an Automotive Service Dispatcher to coordinate service appointments and technician assignments in a fast-paced Ford/Lincoln dealership.

Responsibilities include dispatching, communicating with customers and service advisors, tracking progress, and updating the dealership management system; the role aims to optimize service delivery and customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Experience in dispatching, customer service, or a related role within the automotive or service industry.
• Strong organizational and multitasking abilities.
• Proficiency with computer systems and software.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate and schedule service appointments based on technician availability and customer needs.
• Dispatch jobs to technicians in a timely and efficient manner.
• Maintain clear and continuous communication with service advisors and customers regarding appointment times, delays, and service updates.
• Monitor technician progress and adjust schedules as necessary to accommodate urgent or emergency service requests.
• Document all activities accurately in the dealership management system.
• Collaborate with service managers and other departments to ensure smooth workflow and resolve any operational issues.
• Manage and prioritize multiple requests simultaneously while maintaining a high level of professionalism.

Skills

Organizational skills

Multitasking

Communication skills

Customer service

Dispatch software

Dealership terminology

Education

High school diploma or equivalent

Tools

Dealership management system

Dispatch software

Computer systems

Job description

Sentry in Medford, MA, is seeking an Automotive Service Dispatcher to coordinate service appointments and technician assignments in a fast-paced Ford/Lincoln dealership.

Responsibilities include dispatching, communicating with customers and service advisors, tracking progress, and updating the dealership management system; the role aims to optimize service delivery and customer satisfaction.