Service Dispatcher: Lead Fast-Paced Auto Shop Ops

Hines Park Ford; Brighton (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Hines Park Ford in Brighton is seeking a Service Dispatcher to keep the service department moving in a fast-paced, high-volume shop. You will dispatch repair orders, monitor workflows, coordinate with Service Advisors, and help maintain an efficient flow of vehicles through the shop.

The ideal candidate has prior dealership experience as a Service Technician or Service Advisor, excels at multitasking, and communicates clearly with technicians and management while staying organized under pressure.

Qualifications

• Previous dealership experience as Service Technician or Service Advisor.
• Strong understanding of dealership service operations.
• Excellent communication and organizational skills.
• Ability to multitask and prioritize in a high-volume environment.

Responsibilities

• Dispatch repair orders to technicians based on skill level and workload.
• Monitor technician workflow and productivity throughout the day.
• Coordinate with Service Advisors to prioritize customer and shop needs.
• Maintain an efficient flow of vehicles through the service department.
• Identify delays or bottlenecks and communicate status to the team.
• Support the Service Manager and management with daily operations.

Skills

Multitasking

Communication

Organization

Leadership

Tools

Dealership software

Job description

Hines Park Ford in Brighton is seeking a Service Dispatcher to keep the service department moving in a fast-paced, high-volume shop. You will dispatch repair orders, monitor workflows, coordinate with Service Advisors, and help maintain an efficient flow of vehicles through the shop.

The ideal candidate has prior dealership experience as a Service Technician or Service Advisor, excels at multitasking, and communicates clearly with technicians and management while staying organized under pressure.