Service Dispatcher

Hines Park Ford; Brighton (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Hines Park Ford in Brighton is seeking a Service Dispatcher to keep the service department moving in a fast-paced, high-volume shop. You will dispatch repair orders, monitor workflows, coordinate with Service Advisors, and help maintain an efficient flow of vehicles through the shop.

The ideal candidate has prior dealership experience as a Service Technician or Service Advisor, excels at multitasking, and communicates clearly with technicians and management while staying organized under pressure.

Qualifications

• Previous dealership experience as Service Technician or Service Advisor.
• Strong understanding of dealership service operations.
• Excellent communication and organizational skills.
• Ability to multitask and prioritize in a high-volume environment.

Responsibilities

• Dispatch repair orders to technicians based on skill level and workload.
• Monitor technician workflow and productivity throughout the day.
• Coordinate with Service Advisors to prioritize customer and shop needs.
• Maintain an efficient flow of vehicles through the service department.
• Identify delays or bottlenecks and communicate status to the team.
• Support the Service Manager and management with daily operations.

Skills

Multitasking

Communication

Organization

Leadership

Tools

Dealership software

Job description

Service Dispatcher

Join Our Fast-Paced Service Team!

We are looking for ahigh-energy, experienced Service Dispatcherwho thrives in a busy dealership environment and knows how to keep a service department moving. This is a critical role for someone who canmultitask, communicate effectively, stay organized under pressure, and keep technicians and advisors operating efficiently throughout the day.

The Ideal Candidate

The ideal candidate will haveprevious dealership experience as either a Service Technician or Service Advisorand understand the day-to-day demands of a busy automotive service department.

You should be someone who:

• Thrives in a fast-paced, high-volume environment
• Can juggle multiple priorities without losing attention to detail
• Understands technician workflow, repair orders, and service operations
• Communicates clearly and confidently with technicians, advisors, and management
• Can make quick decisions and adjust priorities throughout the day
• Keeps a positive, energetic attitude—even when the shop gets extremely busy
• Is highly organized and able to keep work flowing efficiently

Key Responsibilities

• Dispatch repair orders to technicians based on skill level, workload, and shop priorities
• Monitor technician workflow and productivity throughout the day
• Coordinate with Service Advisors to prioritize customer and shop needs
• Help maintain an efficient flow of vehicles through the service department
• Monitor repair order status and identify delays or bottlenecks
• Communicate with technicians and advisors regarding job status and priorities
• Reassign work as necessary to keep the department operating efficiently
• Assist with managing technician workload and workflow during peak periods
• Help ensure promised times and department goals are being met
• Maintain accurate and organized records within the dealership's service system
• Support the Service Manager and management team with daily service department operations

Qualifications

Required:

• Previous experience as aDealership Service Technician OR Dealership Service Advisor
• Strong understanding of dealership service department operations
• Excellent communication and organizational skills
• Ability to multitask and prioritize in a high-volume environment
• Strong computer and dealership management system skills
• Ability to remain calm, focused, and professional under pressure
• Strong problem-solving and decision-making abilities
• Team-oriented attitude with a willingness to jump in wherever needed

Why Join Our Team?

This is an excellent opportunity for an experienced dealership professional who wants to use their knowledge of the service department in afast-paced coordination and leadership role. If you enjoy being at the center of the action, keeping people organized, solving problems, and making sure the shop runs efficiently,