Auto Service Consultant | Customer Care & Estimates

Servco Pacific Inc.; Hawaii; Presencial; USD 22 000 - 26 000; Tempo integral

Resumo da oferta

Servco Maui is seeking a Service Consultant to welcome customers, coordinate between technicians and clients, and provide accurate service estimates. You will review vehicle records, schedule repairs, and ensure customers are informed of progress.

A background in auto dealership service writing is preferred. Requirements include a high school diploma and at least one year in sales or customer service, with strong communication and attention to detail.

Qualificações

• High school graduate or equivalent.
• Minimum one year of sales or customer service experience.
• General mechanical knowledge gained either through work experience or education.
• Strong communication and customer relations skills.
• Strong attention to detail.
• Ability to multi-task and meet deadlines.
• Valid driver’s license and strong driving record.
• Auto dealership service writing experience preferred.

Responsabilidades

• Welcome customers and determine which vehicle services are needed.
• Work as a liaison between our technicians and customers to provide them an understanding of the work that needs to be completed on their vehicle.
• Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed.
• Provide accurate cost and time estimates and obtain customer’s approval.
• Monitor status of vehicle service/repair and keep customer informed.
• Book and close repair orders on a timely basis.
• Arrange for customer loaner vehicles if needed.
• Follow-up on back ordered parts and contact customer to schedule return appointment.
• Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer.

Conhecimentos

Sales experience

Customer service

Communication

Attention to detail

Multi-tasking

Driver's license

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Servco Maui is seeking a Service Consultant to welcome customers, coordinate between technicians and clients, and provide accurate service estimates. You will review vehicle records, schedule repairs, and ensure customers are informed of progress.

A background in auto dealership service writing is preferred. Requirements include a high school diploma and at least one year in sales or customer service, with strong communication and attention to detail.