Automotive Service Consultant

Servco Pacific Inc; Hilo (HI); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

$2000/mo base salary plus commission

Competitive incentive program

Career growth opportunities

Job summary

Servco Pacific Inc. seeks a Service Consultant in Hilo to welcome customers, determine needed services, and liaise with technicians to explain required work. You will inspect vehicle records and provide cost/time estimates for customer approvals.

Responsibilities include monitoring repair progress, closing repair orders, coordinating loaner vehicles, and following up on back orders to schedule returns. High school diploma and 1+ year in sales or customer service required.

Qualifications

• High school graduate or equivalent.
• Minimum one year of sales or customer service experience.
• Auto dealership and service writing experience preferred.
• General mechanical knowledge gained either through work experience or education.
• Strong communication and customer relations skills.
• Strong attention to detail.
• Ability to multi-task and meet deadlines.
• Valid driver’s license and strong driving record.

Responsibilities

• Welcome customers and determine which vehicle services are needed.
• Work as a liaison between technicians and customers to provide them an understanding of the work that needs to be completed on their vehicle.
• Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed.
• Provide accurate cost and time estimates and obtain customer’s approval.
• Monitor status of vehicle service/repair and keep customer informed.
• Book and close repair orders on a timely basis.
• Arrange for customer loaner vehicles if needed.
• Follow-up on back ordered parts and contact customer to schedule return appointment.
• Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer.

Skills

Strong communication

Customer relations

Multi-tasking

Detail oriented

Good driving record

Education

High school diploma or equivalent

Tools

Dealertrack

Job description

Servco Pacific Inc. seeks a Service Consultant in Hilo to welcome customers, determine needed services, and liaise with technicians to explain required work. You will inspect vehicle records and provide cost/time estimates for customer approvals.

Responsibilities include monitoring repair progress, closing repair orders, coordinating loaner vehicles, and following up on back orders to schedule returns. High school diploma and 1+ year in sales or customer service required.