Service Consultant

Servco Pacific Inc.; Kailua (HI); On-site; USD 22,000 - 45,000; Full time

Job summary

Servco Kona seeks a Service Consultant to welcome customers at the dealership, determine required services, and explain the work needed to ensure timely completion.

You will interact with technicians to clarify service details, provide cost estimates, and obtain customer approval. Responsibilities include booking repair orders, tracking progress, and coordinating loaner vehicles as needed.

Qualifications

• High school graduate or equivalent.
• Minimum one year of sales or customer service experience.
• Strong communication and customer relations skills.
• General mechanical knowledge gained through work or education.

Responsibilities

• Welcome customers and determine which vehicle services are needed.
• Liaise between technicians and customers to explain work required.
• Inspect customer records and assess if additional services are needed.
• Provide accurate cost and time estimates and obtain approval.
• Book and close repair orders promptly and monitor status.
• Arrange loaner vehicles if needed and follow up on back-ordered parts.

Skills

Sales experience

Customer service

Communication skills

Attention to detail

Multi-tasking

Education

High school diploma

Tools

Auto service writing

Job description

At Servco Kona, we provide top notch service to our customers and you can make our customers’ dealership service experience a pleasurable one! Welcome and be the primary point of contact for our customers in getting their service needs completed in a timely and efficient manner.Learn more about our service consultant position by visiting https://www.youtube.com/watch?v=FB5wHc7biQgResponsibilities:Welcome customers and determine which vehicle services are neededWork as a liaison between our technicians and customers to provide them an understanding of the work that needs to be completed on their vehicleInspect customer vehicle records and sight inspect vehicle to assess if additional services are neededProvide accurate cost and time estimates and obtain customer’s approvalMonitor status of vehicle service/repair and keep customer informedBook and close repair orders on a timely basisArrange for customer loaner vehicles if neededFollow-up on back ordered parts and contact customer to schedule return appointmentCheck to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customerRequirements:High school graduate or equivalentMinimum one year of sales or customer service experienceGeneral mechanical knowledge gained either through work experience or educationStrong communication and customer relations skillsStrong attention to detailAbility to multi-task and meet deadlinesValid driver’s license and strong driving recordAuto dealership service writing experience preferredService Consultants receive a $2000 a month guaranteed base salary and a competitive incentive program. We also compensate our Service Consultants who receive strong customer service scores.Service Advisor – Auto Sales – Mechanic – Auto Dealership – Customer ServiceAt Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.Interested?Visit www.servco.com/careers to apply online or email us at [e-mail] .Equal Opportunity Employer and Drug-Free WorkplacePay Range: Fixed $4,000 per month plus commission