Auto Service Concierge & Service Advisor

Rosen-Hyundai-of-Algonqui; Algonquin (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid holidays and vacation

401K

Paid training

Ongoing development

Opportunity for career advancement

Employee Discounts

Volume Bonus

Job summary

The Rosen Automotive Group is seeking a dedicated service supervisor to oversee drive lane flow, service orders, and daily technician schedules at our Algonquin, IL location. You will ensure prompt, courteous service and maintain customer satisfaction.

You will own the customer experience, coordinate with upper management on hiring and discipline decisions, and work closely with factory relations to meet company standards.

Qualifications

• Candidates should be organized and possess a friendly demeanor.
• Proven ability to lead and manage a team.
• Strong time management and prioritization skills.
• Excellent communication with customers and colleagues.
• Professional appearance and conduct.
• Track record of delivering service and sales results.
• History of achieving high customer satisfaction scores.
• Team player who is self-motivated.
• Able to work with minimal supervision.
• Valid driver's license and clean driving record; willing to background/drug screen.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer experience and perform tasks to leave a positive impression.
• Provide concierge support for owner inquiries to ensure proper handling.
• Ensure daily technician time inventory is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services and repairs.
• Maintain customer satisfaction scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee warranty claims administration and supervise service department employees.
• Set schedules and assign tasks to service staff.
• Reinforce company policies and standards; ensure regulatory compliance.
• Maintain good relationships with factories and positive employee relations.
• Collaborate with upper management on service department hiring and discipline.

Skills

Organized & friendly

Demonstrated leadership

Time management

Excellent customer communication

Professional appearance

Service and sales track record

Customer satisfaction focus

Team player, self-motivated

Independent supervision ability

Driver's license & clean record

Background/drug screen ready

Job description

The Rosen Automotive Group is seeking a dedicated service supervisor to oversee drive lane flow, service orders, and daily technician schedules at our Algonquin, IL location. You will ensure prompt, courteous service and maintain customer satisfaction.

You will own the customer experience, coordinate with upper management on hiring and discipline decisions, and work closely with factory relations to meet company standards.