Service Advisor

Rosen Hyundai of Algonquin; Algonquin (IL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid holidays and vacation

401K

Paid training

Ongoing development

Career advancement

Employee Discounts

Volume Bonus

Job summary

Rosen Automotive Group, serving Illinois and Wisconsin, seeks a Service Manager to lead the Drive Lane and service team at Rosen Hyundai of Algonquin. You will own the customer experience, direct daily technician workflow, and ensure high satisfaction scores through proactive communication and efficient problem solving.

The role emphasizes leadership, process improvement, and collaboration with upper management to hire and discipline service staff while maintaining strong relationships with

Qualifications

• Experience leading service teams and delivering quality customer experiences.
• Pre-employment background check and drug screening required.
• Valid driver's license and clean driving record.
• Equal opportunity employer; compliance with applicable laws.

Responsibilities

• Oversee service orders and flow of Drive Lane to ensure prompt, courteous service.
• Own the customer experience and complete tasks that leave a positive dealership impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technicians' time is allocated efficiently and sold to service customers.
• Distribute work between technicians and answer vehicle, warranty, and repair questions.
• Maintain customer satisfaction scores at or above company standards.
• Assist diagnosing vehicle problems and ordering parts/tools as needed.
• Oversee warranty claims administration and supervise service department staff.
• Set schedules and assign tasks to service team and reinforce policies.

Skills

Organized

People management

Time management

Excellent communication

Professional appearance

Customer service

Team orientation

Self-motivated

Job description

The Rosen Automotive Group has proudly served the residents of Illinois and Wisconsin for over 35 years. We are currently seeking dedicated and talented individuals to join our growing team! The goal of our store is to meet the needs and requirements of our customers. To accomplish that goal, we rely on everyone to work together. When we all work together, we have the strength of a family. It is our belief that how we work together is reflected in how we work with our customers. If we treat each other with respect, our customers will feel it, and the essentials of trust and relationship will be there.

What We Offer:

• Medical, Dental, Vision
• Paid holidays and vacation
• 401K
• Paid training
• Ongoing development
• Opportunity for career advancement
• Employee Discounts
• Volume Bonus

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department employees.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Proven track record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self motivated
• Able to work with little supervision
• Clean driving record and valid driver's license
• Willing to submit to pre-employment background check and drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.