Service Department Lead — Elevate Customer Experience

Rosen Hyundai of Algonquin; Algonquin (IL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid holidays and vacation

401K

Paid training

Ongoing development

Career advancement

Employee Discounts

Volume Bonus

Job summary

Rosen Automotive Group, serving Illinois and Wisconsin, seeks a Service Manager to lead the Drive Lane and service team at Rosen Hyundai of Algonquin. You will own the customer experience, direct daily technician workflow, and ensure high satisfaction scores through proactive communication and efficient problem solving.

The role emphasizes leadership, process improvement, and collaboration with upper management to hire and discipline service staff while maintaining strong relationships with

Qualifications

• Experience leading service teams and delivering quality customer experiences.
• Pre-employment background check and drug screening required.
• Valid driver's license and clean driving record.
• Equal opportunity employer; compliance with applicable laws.

Responsibilities

• Oversee service orders and flow of Drive Lane to ensure prompt, courteous service.
• Own the customer experience and complete tasks that leave a positive dealership impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technicians' time is allocated efficiently and sold to service customers.
• Distribute work between technicians and answer vehicle, warranty, and repair questions.
• Maintain customer satisfaction scores at or above company standards.
• Assist diagnosing vehicle problems and ordering parts/tools as needed.
• Oversee warranty claims administration and supervise service department staff.
• Set schedules and assign tasks to service team and reinforce policies.

Skills

Organized

People management

Time management

Excellent communication

Professional appearance

Customer service

Team orientation

Self-motivated

Job description

Rosen Automotive Group, serving Illinois and Wisconsin, seeks a Service Manager to lead the Drive Lane and service team at Rosen Hyundai of Algonquin. You will own the customer experience, direct daily technician workflow, and ensure high satisfaction scores through proactive communication and efficient problem solving.

The role emphasizes leadership, process improvement, and collaboration with upper management to hire and discipline service staff while maintaining strong relationships with