Auto Service Concierge: Pickup, Delivery & Appointments

Brinson Auto Group

Corsicana (TX)

On-site

USD 21,000 - 30,000

Full time

5 days ago

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Benefits offered by this job

Great Pay

Many benefits

Outstanding Work Environment

Advancement Opportunities

Job summary

Brinson Auto Group in Corsicana, TX, is seeking a friendly Pick up & Delivery/Appointment Coordinator to support automotive service operations. You will communicate with customers to identify service needs, verify coverage, and help manage repair orders.

Join a team that values customer service, offers growth opportunities, and a positive work environment. Prior service-advisor or automotive software experience is a plus; valid driver's license required.

Qualifications

High school diploma or GED required.
Service Advisor experience preferred.
Experience in cold calling preferred.
Excellent communication and customer service skills.
Ability to work efficiently with limited supervision.
Strong computer and phone skills (Internet, MS Outlook).
Experience with automotive software preferred.
Professional appearance and work ethic.
Self-motivated, goal oriented, and ability to work within a fast-paced environment.
Current, valid driver’s license and satisfactory MVR.

Responsibilities

Assist customers in selecting suggested service in a friendly, professional, and efficient manner.
Utilize walk around process to increase customer awareness of vehicle condition and build rapport.
Generate service order estimates/quotes for customers.
Schedule appointments and maintain an organized schedule.
Conduct post-repair follow up.
Resolve customer complaints.
Maintain value, quality, and integrity.
Pick up customer vehicles and delivery back to them once repaired.