Pick Up & Delivery/ Appointment Coordinator

Brinson Auto Group; Corsicana (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Great Pay

Many benefits

Outstanding Work Environment

Advancement Opportunities

Job summary

Brinson Auto Group in Corsicana, TX, is seeking a friendly Pick up & Delivery/Appointment Coordinator to support automotive service operations. You will communicate with customers to identify service needs, verify coverage, and help manage repair orders.

Join a team that values customer service, offers growth opportunities, and a positive work environment. Prior service-advisor or automotive software experience is a plus; valid driver's license required.

Qualifications

• High school diploma or GED required.
• Service Advisor experience preferred.
• Experience in cold calling preferred.
• Excellent communication and customer service skills.
• Ability to work efficiently with limited supervision.
• Strong computer and phone skills (Internet, MS Outlook).
• Experience with automotive software preferred.
• Professional appearance and work ethic.
• Self-motivated, goal oriented, and ability to work within a fast-paced environment.
• Current, valid driver’s license and satisfactory MVR.

Responsibilities

• Assist customers in selecting suggested service in a friendly, professional, and efficient manner.
• Utilize walk around process to increase customer awareness of vehicle condition and build rapport.
• Generate service order estimates/quotes for customers.
• Schedule appointments and maintain an organized schedule.
• Conduct post-repair follow up.
• Resolve customer complaints.
• Maintain value, quality, and integrity.
• Pick up customer vehicles and delivery back to them once repaired.

Skills

Customer service

Cold calling

Self-motivation

Independent work

Education

High school diploma or GED

Tools

MS Outlook

Automotive software

Job description

Are you looking to join the car business? Consider joining the Brinson Auto Group team today! Our dealer, Brinson Ford Lincoln of Corsicana is seeking an outstanding and friendly Pick up & Delivery/ Appointment Coordinator with excellent customer service skills. AtBrinson we value and reward not only your skills but your effort too!

Since first opening our doors in 1992, Brinson Auto Group has been serving the North Texas area as a top automotive group. We work hard to earn the respect and trust of our customers and take pride in providing a world-class shopping experience through sales, service, and parts.

Brinson Auto Group Offers:

• Great Pay
• Many benefits
• Outstanding Work Environment
• Advancement Opportunities

Job Summary

A Pick up & Delivery/ Appointment Coordinator initiates automotive services and repairs by communicating with customers to ascertain performance problems and services requested. They verify warranty and service contract coverage; develop estimates; write repair orders and maintain customer rapport and records.

Specific Job-Related Duties and Responsibilities

• Assist customers in selecting suggested service in a friendly, professional, and efficient manner
• Utilize walk around process to increase customer awareness of vehicle condition and build rapport
• Generate service order estimates/quotes for customers
• Schedule appointments and maintain an organized schedule
• Conduct post-repair follow up
• Resolve customer complaints
• Maintain value, quality, and integrity
• Pick up customer vehicles and delivery back to them once repaired

General Company Related Duties and Responsibilities

• Report to work within acceptable time frames and company standards.
• Maintain appropriate degree of professionalism towards customers and coworkers.

Qualifications

• Minimum high school diploma or GED equivalent required
• Service Advisor experience preferred
• Experience in cold calling preferred
• Excellent communication and customer service skills
• Ability to work efficiently with limited supervision
• Strong Computer & Phone Skills (Internet, MS Outlook)
• Experience with automotive software preferred
• Professional appearance and work ethic
• Self-motivated, goal oriented, and ability to work within a fast-paced environment
• Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)

Working Conditions

The employee will work indoors and outdoors in an auto shop environment.

While this list is intended to be an accurate reflection of the current job, this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments). Be ready and willing to perform additional tasks or duties as needed or requested by management.