Service Advisor - Customer Care & Repairs

CarMax; Plano (TX); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation

Holidays

Holiday premium pay

Commission eligibility

Job summary

CarMax in Plano, TX is seeking a Service Consultant to bridge customers and technicians, guiding them through the service and repair process with clear communication and a customer-first approach.

You will document concerns, prepare repair orders, and provide updates on vehicle status while maintaining professionalism and accuracy in a fast-paced environment. This role emphasizes honesty, transparency, and exceptional service.

Qualifications

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to interpret and record data accurately while using intermediate computer skills.
• Comfort working collaboratively across departments in a high-energy environment.

Responsibilities

• Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish.
• Accurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status, meeting all communication commitments.
• Consult with customers on recommended repairs and explain service details clearly.
• Review completed work for accuracy and prepare invoices for billing.
• Process service payments and manage cash transactions responsibly.
• Coordinate workflow efficiently to maintain productivity in a fast-paced environment.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Customer service

Communication

Telephone etiquette

Data entry

Cross-department collaboration

Flexible shifts

Job description

CarMax in Plano, TX is seeking a Service Consultant to bridge customers and technicians, guiding them through the service and repair process with clear communication and a customer-first approach.

You will document concerns, prepare repair orders, and provide updates on vehicle status while maintaining professionalism and accuracy in a fast-paced environment. This role emphasizes honesty, transparency, and exceptional service.