Auto Service Concierge — Customer-First Advisor

Peak Performance Team; Dallas (TX); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Peak Performance Team is seeking a Service Advisor in Dallas, TX to greet guests, schedule appointments, and act as the liaison between customers and service technicians. You will translate repair needs, provide estimates, and keep customers informed about progress and costs across the service journey.

The role focuses on customer service excellence, accurate communications, and upselling services and extended warranties while maintaining CSI scores according to dealership standards.

Responsabilités

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Description du poste

Peak Performance Team is seeking a Service Advisor in Dallas, TX to greet guests, schedule appointments, and act as the liaison between customers and service technicians. You will translate repair needs, provide estimates, and keep customers informed about progress and costs across the service journey.

The role focuses on customer service excellence, accurate communications, and upselling services and extended warranties while maintaining CSI scores according to dealership standards.