Auto Service Concierge & Customer Experience Lead

Morgan Buick GMC Bossier City; Bossier City (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Optional Life Insurance

AFLAC

Legal Shield

Short Term Disability

401K w/ Match Money

Paid Personal Days

Paid Vacation

Yearly Awards Banquets

Yearly Holiday Dinners

Employee of the Month/Year

20 Years of Service Rolex Watch

Monthly Pep Rally w/ Door Prize

Job summary

Morgan Buick GMC Bossier City is seeking a Service Advisor to own the customer experience in the service lane. You will be the first point of contact, greet owners, explain repairs, and coordinate with technicians to deliver prompt, courteous service.

We welcome individuals new to automotive service but with strong backgrounds in customer service, retail, hospitality, or related fields. This role is on-site at our dealership in Bossier City, LA.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Organized personality

People management

Time management

Customer communication

Professional appearance

Clean driving record

Background check & drug screen

Job description

Morgan Buick GMC Bossier City is seeking a Service Advisor to own the customer experience in the service lane. You will be the first point of contact, greet owners, explain repairs, and coordinate with technicians to deliver prompt, courteous service.

We welcome individuals new to automotive service but with strong backgrounds in customer service, retail, hospitality, or related fields. This role is on-site at our dealership in Bossier City, LA.