Service Experience Concierge

Cadillac Limited; Baton Rouge, Northern (LA, KY); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation

401K With Company Match

Vision / Dental / Health Insurance

Bonus Incentives

Paid Training

Great Culture

Promote From Within

Job summary

Gerry Lane Enterprises in Baton Rouge, LA is seeking a Service Advisor to manage the customer experience in the service lane. You will greet vehicle owners, explain repair processes, and coordinate with technicians to ensure timely, courteous service.

The role welcomes newcomers to automotive service with prior customer service, retail, or hospitality experience. Competitive pay, great culture, and opportunities for growth are offered.

Qualifications

• Strong organizational and customer-facing skills.
• Ability to collaborate and work well with others.
• Excellent time management and communication abilities.
• Professional appearance and demeanor.
• Clean driving record and willingness to pass background/drug screening.

Responsibilities

• Oversee flow of Service Lane ensuring prompt, courteous service.
• Own the customer's experience by completing related tasks for a positive impression.
• Provide concierge support for owner inquiries, phone or in person.
• Ensure daily technician time is efficiently allocated to service customers.
• Communicate effectively with customers and staff to deliver positive experiences.

Skills

Organized

Friendly personality

Teamwork

Time management

Excellent communication

Professional appearance

Background check & drug screen willing

Job description

Gerry Lane Enterprises in Baton Rouge, LA is seeking a Service Advisor to manage the customer experience in the service lane. You will greet vehicle owners, explain repair processes, and coordinate with technicians to ensure timely, courteous service.

The role welcomes newcomers to automotive service with prior customer service, retail, or hospitality experience. Competitive pay, great culture, and opportunities for growth are offered.