Service Advisor: Customer Experience Champion

Buickgmcofmckinney; McKinney (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Great team environment

401K match

Health insurance

Five-day work week

Training program

Career progression

Job summary

MCKINNEY BUICK GMC in McKinney, TX is seeking a Service Advisor to own the customer's experience in our service department. You will be the primary contact for service customers, explain repair options, and coordinate with technicians to ensure timely, quality service.

We welcome individuals new to automotive industry but with strong customer service or hospitality backgrounds. Enjoy a five-day work week, comprehensive training, and opportunities for advancement in a supportive team environment.

Qualifications

• Organized and friendly personality and professional, well-groomed appearance.
• Demonstrated ability to work well with others
• Time management skills
• Fantastic communication skills with your customers
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen
• Valid driver’s license and must be at least 18 years old

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Maintain High CSI standards

Skills

Customer service

Communication

Time management

Teamwork

Job description

MCKINNEY BUICK GMC in McKinney, TX is seeking a Service Advisor to own the customer's experience in our service department. You will be the primary contact for service customers, explain repair options, and coordinate with technicians to ensure timely, quality service.

We welcome individuals new to automotive industry but with strong customer service or hospitality backgrounds. Enjoy a five-day work week, comprehensive training, and opportunities for advancement in a supportive team environment.