Auto Service Concierge & Customer Advisor

Capitol City Ford; Fort Wayne, Northern (IN, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical & dental

401K

Paid holidays

Direct deposit

Uniforms provided

Job summary

Bob Thomas Dealerships in Fort Wayne, IN is seeking Service Advisors to greet customers, document concerns for technicians, and guide them through recommended services.

You will explain service options, keep customers informed on costs and timing, and ensure a smooth delivery of vehicles. A strong customer-service mindset and automotive knowledge are essential; valid driver's license required.

Qualifications

• Smart, energetic personality with a strong work ethic.
• Experience in customer-facing roles.
• Sales experience is a plus.
• Knowledge of automotive service departments.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers and assist with inquiries.
• Document concerns for technicians to aid diagnosis and service.
• Consult with customers on service specials and prioritize needs.
• Provide options and document declines where appropriate.
• Keep customers informed on completion times and costs.
• Deliver vehicle to customer after service and address follow-up questions.
• Offer concierge support to ensure a positive experience.
• Build lasting relationships with customers.

Skills

Customer service

Communication skills

Relationship building

Product knowledge

Sales experience

Job description

Bob Thomas Dealerships in Fort Wayne, IN is seeking Service Advisors to greet customers, document concerns for technicians, and guide them through recommended services.

You will explain service options, keep customers informed on costs and timing, and ensure a smooth delivery of vehicles. A strong customer-service mindset and automotive knowledge are essential; valid driver's license required.