Auto Service Concierge & Customer Advisor

Bob Thomas Ford Group; Fort Wayne, Northern (IN, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/ Dental/ Life/ AFLAC

401K with Employer Contributions

Paid Holidays/ Vacation Days

Direct Deposit

Uniforms provided

Job summary

Bob Thomas Ford Group in Fort Wayne, IN is seeking Service Advisors to greet customers, document concerns, review service options, and keep owners informed on timelines and costs. You will coordinate with technicians and present applicable specials while building a positive, lasting relationship with each guest.

The role requires strong customer service, basic MS Office, a valid driver’s license, and the ability to learn our automotive service offerings.

Qualifications

• Customer-facing experience in a service environment.
• Ability to explain service options and recommended maintenance.
• Familiarity with automotive service processes and terminology.
• Proficiency with basic computer systems and documentation.

Responsibilities

• Greet customers and assist with inquiries.
• Document vehicle concerns and walk-around findings.
• Consult with customers on service specials and options.
• Prioritize services and communicate timelines and costs.
• Keep customers informed on progress and adjustments.
• Support delivery of the vehicle to ensure concerns are addressed.

Skills

Customer service

Sales experience

Automotive knowledge

MS Office skills

Driver's license

Reliability / transportation

Communication skills

Tools

MS Office

Job description

Bob Thomas Ford Group in Fort Wayne, IN is seeking Service Advisors to greet customers, document concerns, review service options, and keep owners informed on timelines and costs. You will coordinate with technicians and present applicable specials while building a positive, lasting relationship with each guest.

The role requires strong customer service, basic MS Office, a valid driver’s license, and the ability to learn our automotive service offerings.