Automotive Service Scheduler - Growth, Benefits & Stability

Bob Thomas Ford Group; Fort Wayne (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Life Insurance

AFLAC

401K

Employer Contributions

Paid Holidays

Paid Vacation

Direct Deposit

Paid training

Job summary

Bob Thomas Dealerships in Fort Wayne, IN is seeking an Automotive Service Scheduler to handle inbound calls and emails, set service appointments, and support advisors. Typical hours are Monday–Friday 8am–5pm with a 1-hour lunch; overtime paid for over 40 hours.

Candidates should have customer service experience, strong communication on phone and email, and the ability to use a smartphone and stay organized. We verify employment history and drug test; we are an equal opportunity employer.

Qualifications

• Previous experience in customer service.
• Must be energetic.
• Possess excellent phone & email communication skills.
• Able to use a smart phone.
• Have organizing & documenting skills.

Responsibilities

• Handling inbound calls and emails in a timely manner to set service appointments.
• Provides support to advisors and service management.
• Using Ford’s new RedCap app to communicate with service customers.

Skills

Customer service

Energetic

Phone & email communication

Smartphone use

Organizing & documenting

Job description

Bob Thomas Dealerships in Fort Wayne, IN is seeking an Automotive Service Scheduler to handle inbound calls and emails, set service appointments, and support advisors. Typical hours are Monday–Friday 8am–5pm with a 1-hour lunch; overtime paid for over 40 hours.

Candidates should have customer service experience, strong communication on phone and email, and the ability to use a smartphone and stay organized. We verify employment history and drug test; we are an equal opportunity employer.