Auto Service Concierge

Hendrick Automotive Group; Cary (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Hendrick Buick GMC Cadillac (Cary) is seeking a service advisor to engage with customers, identify maintenance needs with technicians, and document estimates. You will explain costs, schedule service, and promote additional recommended services to help keep vehicles safe and reliable.

The role requires strong interpersonal and organizational skills, experience in automotive service, and the ability to navigate dealership systems and MS Office.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.

Skills

Interpersonal skills

Customer service

Communication skills

Organizational skills

Education

GED High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Web based applications

Job description

Hendrick Buick GMC Cadillac (Cary) is seeking a service advisor to engage with customers, identify maintenance needs with technicians, and document estimates. You will explain costs, schedule service, and promote additional recommended services to help keep vehicles safe and reliable.

The role requires strong interpersonal and organizational skills, experience in automotive service, and the ability to navigate dealership systems and MS Office.