Auto Service Center Manager

Bridgestone Americas; Knoxville (TN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Healthcare starting day 1

Paid vacation

ASE certifications

Flexible schedule

401(k) match

Daily pay

Job summary

Bridgestone Retail Operations in Knoxville, TN seeks an experienced Auto Service Manager to lead technicians and deliver top‑tier customer service. You will hire, coach and supervise staff, manage parts and scheduling, and drive store performance through proactive communication and quality workmanship.

The role requires 4 years of auto service experience, leadership ability, and a valid driver's license. Bridgestone offers ASE training, competitive pay, paid time off, and comprehensive benefits.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns.
• Develop understanding of business operations in the automotive service environment to enhance efficiency and store operations.
• Drive sales through proactive customer interactions and vehicle inspections.
• Provide insights to the front of the shop to facilitate product and service sales.

Skills

Auto service experience

Leadership

Customer service

Scheduling

Inventory management

Team coaching

Recruiting technicians

Communication

Education ongoing

Driver's license

Education

Associate degree or equivalent

Job description

Bridgestone Retail Operations in Knoxville, TN seeks an experienced Auto Service Manager to lead technicians and deliver top‑tier customer service. You will hire, coach and supervise staff, manage parts and scheduling, and drive store performance through proactive communication and quality workmanship.

The role requires 4 years of auto service experience, leadership ability, and a valid driver's license. Bridgestone offers ASE training, competitive pay, paid time off, and comprehensive benefits.