Auto Service Manager: Lead Techs & Delight Customers

Bridgestone America, Inc.; Kentucky; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE certs

Flexible work schedule

401(k) match

On demand pay (daily pay)

Job summary

Bridgestone America, Inc. in Nashville, TN, is seeking a Retail Service Manager to lead a team of auto service professionals. You will coordinate technicians, manage customer interactions and supervise parts and equipment purchases to ensure smooth store operations.

The role emphasizes customer satisfaction, team leadership, and revenue growth through proactive service. Candidates should have automotive experience, leadership skills, and a commitment to ongoing training and ASE certification

Qualifications

• High School Diploma required; 2-year degree preferred.
• 4 years auto service tech experience.
• 1 year service manager or service writer experience.
• Ability to manage inventory, scheduling, and equipment maintenance.
• Leadership and coaching capabilities for technicians.

Responsibilities

• Assign and schedule auto service staff based on skills.
• Serve all automotive service needs of customers.
• Oversee hiring and training of auto service team.
• Drive sales through proactive customer interactions and vehicle inspections.
• Ensure high teammate retention and quality standards.
• Maintain exceptional customer satisfaction and follow-up.

Skills

Customer service

Leadership

Communication

Scheduling

Inventory management

Training & coaching

Problem solving

People management

Recruiting technicians

Continuous education

Education

High School Diploma or equivalent

2 year degree or equivalent

Tools

ASE certifications

Job description

Bridgestone America, Inc. in Nashville, TN, is seeking a Retail Service Manager to lead a team of auto service professionals. You will coordinate technicians, manage customer interactions and supervise parts and equipment purchases to ensure smooth store operations.

The role emphasizes customer satisfaction, team leadership, and revenue growth through proactive service. Candidates should have automotive experience, leadership skills, and a commitment to ongoing training and ASE certification