Auto Service Center Manager

Bridgestone Americas; Nashville (TN); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid vacation

ASE certifications

Flexible schedule

401(k) match

Daily pay

Job summary

Bridgestone Retail Operations in Nashville, TN, is seeking an Auto Service Manager who will lead and mentor technicians, manage customer relationships, and coordinate parts purchases. This role interfaces between customers and the workshop to ensure smooth service, quality workmanship, and strong team performance.

You will drive customer satisfaction, oversee hiring and training, and work toward consistent service excellence.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving and inventory/scheduling skills.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

High school diploma

Auto service experience

Service manager experience

Customer problem solving

Education

2-year degree

Job description

Bridgestone Retail Operations in Nashville, TN, is seeking an Auto Service Manager who will lead and mentor technicians, manage customer relationships, and coordinate parts purchases. This role interfaces between customers and the workshop to ensure smooth service, quality workmanship, and strong team performance.

You will drive customer satisfaction, oversee hiring and training, and work toward consistent service excellence.