Auto Service Manager: Lead Technicians & Customer Care

Bridgestone America, Inc.; Nashville (TN); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid vacation

On-the-job training and ASE certs

Flexible schedule

401(k) match

Daily pay (on-demand pay)

Job summary

Bridgestone America, Inc. in Nashville, TN, is seeking a Service Manager to lead the auto service team and strengthen customer relationships while coordinating technician activities. You will supervise staff, assist with parts purchases, and promote high service standards to retain customers.

The role emphasizes coaching, training, and effective communication with customers and technicians to drive service quality and store performance.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Must have valid automotive driver's license to test drive vehicles.
• Willingness to continue education and stay current in automotive repair.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention and quality standards.
• Drive sales through proactive customer interactions and vehicle inspections.

Skills

Leadership

Communication skills

Recruitment

Problem solving

Inventory management

Scheduling

Equipment maintenance

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone America, Inc. in Nashville, TN, is seeking a Service Manager to lead the auto service team and strengthen customer relationships while coordinating technician activities. You will supervise staff, assist with parts purchases, and promote high service standards to retain customers.

The role emphasizes coaching, training, and effective communication with customers and technicians to drive service quality and store performance.