Auto Service Manager — Lead Tech Team & Customer Care

Bridgestone Americas, Inc.; Knoxville (TN); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Paid time off

ASE certifications

Flexible schedule

401(k) match

Daily pay option

Job summary

Bridgestone Americas, Inc. is seeking a Service Manager/Service Writer to lead automotive service operations in our Knoxville area locations. You will manage technicians, coach staff, and coordinate parts acquisition while ensuring exceptional customer service and strong team performance.

This role requires 4 years of auto service experience and at least 1 year in a supervisory capacity. We offer training, competitive compensation, and opportunities for ASE certifications within a supportive,

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Leadership

Customer service

Communication

Problem solving

Inventory management

Scheduling

Training

Education

High School Diploma

2 year degree or equivalent

Job description

Bridgestone Americas, Inc. is seeking a Service Manager/Service Writer to lead automotive service operations in our Knoxville area locations. You will manage technicians, coach staff, and coordinate parts acquisition while ensuring exceptional customer service and strong team performance.

This role requires 4 years of auto service experience and at least 1 year in a supervisory capacity. We offer training, competitive compensation, and opportunities for ASE certifications within a supportive,