Auto Service Assistant Manager - Sales & Customer Care

Sun Auto Tire & Service; Murray (KY); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with 0%

Job summary

Plaza Tire Service is seeking an Assistant Manager in Murray, KY to lead daily shop operations, promote services and parts, and ensure excellent customer care. The role includes supervising staff, managing workflow, and acting as manager on duty when the store manager is away.

The compensation ranges from $50,000 to $80,000 per year, combining hourly pay with commissions. Candidates should have a high school diploma or equivalent, valid driver’s license, and the ability to work at least five

Qualifications

• High School Diploma or equivalent.
• Prior experience as a Service Advisor is helpful, but not required.
• Prior experience in sales, customer service or an automotive related field.
• Professional appearance and proven ability to work in a process driven environment.
• Possess valid driver’s license.
• Must be at least 18 years old.
• Ability to work a minimum of five days per week, including Saturday’s.

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Skills

Sales

Customer service

Automotive knowledge

Education

High School Diploma or equivalent

Job description

Plaza Tire Service is seeking an Assistant Manager in Murray, KY to lead daily shop operations, promote services and parts, and ensure excellent customer care. The role includes supervising staff, managing workflow, and acting as manager on duty when the store manager is away.

The compensation ranges from $50,000 to $80,000 per year, combining hourly pay with commissions. Candidates should have a high school diploma or equivalent, valid driver’s license, and the ability to work at least five