Auto Service Advisor: RO Writer Experience Wanted

Auto-Care-Plus-; Fall River (MA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) matching

Employee discounts

Paid time off

Job summary

Auto Care Plus in Fall River, MA is seeking an experienced Automotive Service Advisor (RO Writer experience preferred). Join a growing, multi-store organization that values its people, invests in its shops, and offers real opportunities for advancement.

Greet customers, listen to concerns, document vehicle issues, create repair orders, provide estimates, and coordinate work between customers and technicians to ensure a smooth, professional customer experience from check-in to pickup.

Qualifications

• 1-5+ years of Automotive Service Advisor experience preferred, RO Writer experience preferred.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Bilingual applicants are welcome; Portuguese-speaking candidates encouraged.

Responsibilities

• Greet customers and build lasting relationships
• Listen to customer concerns and accurately document vehicle issues
• Create repair orders and communicate recommendations clearly
• Provide estimates and explain repair needs in a professional, customer-friendly manner
• Coordinate work between customers and technicians
• Follow up on vehicle status and completion timelines
• Deliver an exceptional customer experience from check-in to vehicle pickup

Skills

Automotive service advisor experience

RO Writer experience

Communication skills

Customer service

Multitasking

Bilingual

Job description

Auto Care Plus in Fall River, MA is seeking an experienced Automotive Service Advisor (RO Writer experience preferred). Join a growing, multi-store organization that values its people, invests in its shops, and offers real opportunities for advancement.

Greet customers, listen to concerns, document vehicle issues, create repair orders, provide estimates, and coordinate work between customers and technicians to ensure a smooth, professional customer experience from check-in to pickup.