Automotive Service Advisor (RO Writer Experience Preferred)

Auto-Care-Plus-; Fall River (MA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) matching

Employee discounts

Paid time off

Job summary

Auto Care Plus in Fall River, MA is seeking an experienced Automotive Service Advisor (RO Writer experience preferred). Join a growing, multi-store organization that values its people, invests in its shops, and offers real opportunities for advancement.

Greet customers, listen to concerns, document vehicle issues, create repair orders, provide estimates, and coordinate work between customers and technicians to ensure a smooth, professional customer experience from check-in to pickup.

Qualifications

• 1-5+ years of Automotive Service Advisor experience preferred, RO Writer experience preferred.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Bilingual applicants are welcome; Portuguese-speaking candidates encouraged.

Responsibilities

• Greet customers and build lasting relationships
• Listen to customer concerns and accurately document vehicle issues
• Create repair orders and communicate recommendations clearly
• Provide estimates and explain repair needs in a professional, customer-friendly manner
• Coordinate work between customers and technicians
• Follow up on vehicle status and completion timelines
• Deliver an exceptional customer experience from check-in to vehicle pickup

Skills

Automotive service advisor experience

RO Writer experience

Communication skills

Customer service

Multitasking

Bilingual

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Automotive Service Advisor (RO Writer Experience Preferred)

Fall River, MA, US

2 days ago Requisition ID: 1493

Salary: $50,000.00 Annually

Are you an experienced Automotive Service Advisor looking for an opportunity with a growing company that values its people, invests in its shops, and provides real opportunities for advancement? Auto Care Plus is looking for a customer-focused Service Advisor to join our team in Fall River, MA.

If you thrive in a fast-paced environment, enjoy building relationships with customers, and can confidently recommend maintenance and repair services, we'd love to talk with you.

Why Auto Care Plus?

At Auto Care Plus, we're more than just a repair shop. We're part of a successful multi-store organization with a reputation for outstanding customer service, technician excellence, and career growth.

What sets us apart:

• Competitive compensation with a clear pay plan
• Strong earnings potential
• High-performing shop with solid car count and ARO
• Work alongside experienced ASE Master Technicians
• Modern diagnostic and repair equipment
• Dedicated management team providing ongoing support
• Quality technicians who help deliver exceptional customer experiences
• Career advancement opportunities within our growing multi-store organization
• Loaner vehicles available for customers
• Employee discounts and benefits
• Stable, year-round business

What You'll Do:

• Greet customers and build lasting relationships
• Listen to customer concerns and accurately document vehicle issues
• Create repair orders and communicate recommendations clearly
• Provide estimates and explain repair needs in a professional, customer-friendly manner
• Coordinate work between customers and technicians
• Follow up on vehicle status and completion timelines
• Deliver an exceptional customer experience from check-in to vehicle pickup

Qualifications:

• 1-5+ years of Automotive Service Advisor experience preferred
• RO Writer experience preferred
• Strong communication and customer service skills
• Ability to build trust and maintain customer relationships
• Experience presenting maintenance and repair recommendations
• Ability to multitask in a fast-paced environment
• Automotive knowledge and understanding of repair processes
• Bilingual applicants are welcome
• Portuguese-speaking candidates are encouraged to apply

What We Offer:

• Starting salary of $50,000
• Potential to earn $60,000 - $90,000+ per year (salary plus bonus)
• Amazing growth potential within a growing organization
• Health, dental, and vision benefits
• 401(k) retirement plan with company matching
• Employee Assistance Program (EAP)
• Paid time off, paid vacations, and paid training
• Opportunity to be a trusted partner in a growing business
• Support from a team of dedicated professionals
• Employee discounts on auto repair, and more!