Automotive Service Advisor: Grow Sales & Delight Customers

Atlantic Coast Enterprises

Hadley (MA)

On-site

USD 72,000 - 88,000

Full time

14 days+

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Benefits offered by this job

Paid vacation

Health insurance

Dental & Vision

Life insurance

Disability (short/long-term)

401(k)

Bereavement leave

Bonus programs

Employee discounts

Job summary

Atlantic Coast Enterprises in Hadley, MA is seeking a full-time Automotive Service Advisor who thrives in a fast-paced auto-service environment. You will be the primary liaison between customers and technicians, guiding them through recommended services to meet their needs and budget.

Responsibilities include explaining tire, brake, and other service options, highlighting benefits and costs, and delivering exceptional customer service to drive repeat business.

Qualifications

Must be 18+ years old and legally eligible to work in the US.
Prior sales and service-advisor experience is required.
Valid driver’s license is required.
Strong people skills and ability to connect with customers.

Responsibilities

Guide customers through their elected services and act as the main contact between customers and technicians.
Advise customers on tires, brakes, and other recommended services with clear benefits and costs.
Explain product features and help customers make informed decisions.
Aim to build trust and generate repeat business through excellent service.

Skills

Age 18+

Sales experience

Driver's license

People skills

Car knowledge

Communication skills

Customer service

Empathy

Organization

Attention to detail

Job description

Responsibilities include explaining tire, brake, and other service options, highlighting benefits and costs, and delivering exceptional customer service to drive repeat business.

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