Automotive Service Manager (RO Writer Experience Preferred)

Auto-Care-Plus-; Fall River (MA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Health, dental, and vision benefits

401(k) retirement plan with company匹ng

Paid time off and vacation

Employee discounts on automotive care

Job summary

Auto Care Plus in Fall River, MA is seeking an Automotive Service Manager to lead a hands-on team and drive shop performance. You will oversee Service Advisors and Technicians, deliver outstanding customer experiences, and shape a winning culture across our Fall River location.

The role offers a competitive starting salary with strong bonus potential and opportunities for career growth within our growing multi-location organization.

Qualifications

• 3+ years of automotive service management or leadership experience preferred.
• RO Writer experience preferred.
• Strong understanding of automotive repair shop operations.
• Proven ability to lead, coach, and motivate a team.
• Strong sales and customer service skills.
• Experience managing shop performance and key metrics.
• Ability to build trust with both customers and employees.
• Strong organizational and problem-solving skills.
• Bilingual applicants are welcome.
• Portuguese-speaking candidates are encouraged to apply.

Responsibilities

• Lead the day-to-day operations of the Fall River location.
• Coach, develop, and motivate Service Advisors and Technicians.
• Create a positive, accountable, team-oriented shop culture.
• Drive sales, profitability, productivity, and overall shop performance.
• Monitor key performance indicators including sales, car count, ARO, labor productivity, and customer experience.
• Ensure customers receive honest, professional, and consistent service.
• Support Service Advisors with repair recommendations, estimates, and customer communication.
• Oversee workflow and help maximize technician productivity.
• Maintain appropriate staffing levels and participate in hiring and team development.
• Build lasting relationships with customers and help grow repeat and referral business.
• Ensure the shop maintains high standards for safety, cleanliness, organization, and quality.
• Work closely with company leadership to identify opportunities for continued growth.

Skills

Leadership

Coaching

Customer service

Sales

Bilingual

Portuguese

Automotive service management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Automotive Service Manager (RO Writer Experience Preferred)

Fall River, MA, US

2 days ago Requisition ID: 1515

Salary: $60,000.00 Annually

Are you an experienced Automotive Service Manager looking for an opportunity to lead a strong team, grow a successful shop, and build your career with a growing organization?

Auto Care Plus is looking for a motivated, hands-on Service Manager to lead our team in Fall River, MA.

If you know how to lead people, drive shop performance, create an outstanding customer experience, and build a winning culture, we’d love to talk with you.

Why Auto Care Plus?

At Auto Care Plus, we're more than just a repair shop. We're a growing multi-location organization focused on providing outstanding customer service, high-quality automotive repair, and real career opportunities for our team members.

As Service Manager, you'll have the opportunity to take ownership of your location while receiving support from an experienced leadership team.

What Sets Us Apart:

• Competitive compensation with strong bonus potential
• High-performing shop with solid car count and ARO
• Experienced automotive technicians, including ASE Master Technicians
• Modern diagnostic and repair equipment
• Dedicated leadership and operational support
• Loaner vehicles available for customers
• Career advancement opportunities within our growing organization
• Employee discounts and comprehensive benefits
• Stable, year-round business
• A company that invests in its people, shops, and continued growth

What You'll Do:

• Lead the day-to-day operations of the Fall River location
• Coach, develop, and motivate Service Advisors and Technicians
• Create a positive, accountable, team-oriented shop culture
• Drive sales, profitability, productivity, and overall shop performance
• Monitor key performance indicators including sales, car count, ARO, labor productivity, and customer experience
• Ensure customers receive honest, professional, and consistent service
• Support Service Advisors with repair recommendations, estimates, and customer communication
• Oversee workflow and help maximize technician productivity
• Maintain appropriate staffing levels and participate in hiring and team development
• Build lasting relationships with customers and help grow repeat and referral business
• Ensure the shop maintains high standards for safety, cleanliness, organization, and quality
• Work closely with company leadership to identify opportunities for continued growth

Qualifications:

• 3+ years of automotive service management or leadership experience preferred
• RO Writer experience preferred
• Strong understanding of automotive repair shop operations
• Proven ability to lead, coach, and motivate a team
• Strong sales and customer service skills
• Experience managing shop performance and key metrics
• Ability to build trust with both customers and employees
• Strong organizational and problem-solving skills
• Comfortable working in a fast-paced automotive environment
• Bilingual applicants are welcome
• Portuguese-speaking candidates are encouraged to apply

What We Offer:

• Starting salary of $60k (plus bonus!)
• Total earnings potential of $70,000-$100,000+
• Career growth within a growing multi-location organization
• Health, dental, and vision benefits
• 401(k) retirement plan with company matching
• Employee Assistance Program (EAP)
• Paid time off and paid vacation
• Paid training and professional development
• Support from an experienced leadership team
• Employee discounts on automotive repair and more
• Opportunity to take ownership of a shop and make a real impact

Ready to Lead a Winning Team?

If you're an experienced automotive professional who knows how to lead people, drive results, and create an exceptional experience for customers, this could be the opportunity you've been looking for.

Join a growing organization that will give you the team, tools, support, and opportunity to succeed.