Auto Service Advisor — Lucrative Pay & Top Benefits

American Automobile Association; Petaluma (CA); On-site; USD 104,000 - 185,000; Full time

Benefits offered by this job

11 Paid Holidays

PTO 17 days first year

401K Matching up to 6%

Tuition reimbursement for ASE

AAA membership and employee discounts

Health/Dental/Vision

Closed Sundays

Job summary

American Automobile Association Mountain West Group (AAA MWG) is seeking a Service Advisor in Northern California. You will focus on delivering outstanding member experience, scheduling work, preparing estimates, ordering parts, and coordinating service activities to support technicians.

The role emphasizes accurate communication, customer service, and efficient workflow management. AAA MWG offers competitive compensation and comprehensive benefits in a high-volume shop environment.

Qualifications

• High school diploma or GED required; ASE cert desired.
• Valid driver's license and clean driving record.
• 3-5 years in auto repair; service-advisor experience preferred.
• 3-5 years of direct customer interaction experience.

Responsibilities

• Interact with members to assess auto repair needs and ensure customer satisfaction.
• Document repairs and maintenance accurately in shop management systems.
• Source and estimate parts; prepare timelines and estimates; coordinate service activities.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Team collaboration

Education

High School Diploma or GED

Valid driver's license

ASE Certification desired

3-5 years industry experience in auto repair

3-5 years direct customer interaction

Tools

Shop management software

Parts catalogs online

Estimating software

Job description

American Automobile Association Mountain West Group (AAA MWG) is seeking a Service Advisor in Northern California. You will focus on delivering outstanding member experience, scheduling work, preparing estimates, ordering parts, and coordinating service activities to support technicians.

The role emphasizes accurate communication, customer service, and efficient workflow management. AAA MWG offers competitive compensation and comprehensive benefits in a high-volume shop environment.