Service Advisor

American Automobile Association; Tucson (AZ); On-site; USD 89,000 - 140,000; Full time

Benefits offered by this job

Paid holidays

PTO 17 days first year

Leave 22 days year two

Medical benefits

Dental benefits

Vision benefits

401K matching

Tuition reimbursement

AAA membership

Employee discounts

Job summary

AAA Mountain West Group in Tucson is seeking a Service Advisor to deliver an exceptional member experience and coordinate technician workflow. You will listen to customer needs, explain services and charges, and manage estimates and scheduling to keep the shop moving smoothly.

Ideal candidates have 3–5 years in auto repair, a valid driver's license, and a High School Diploma or GED; ASE certification is preferred.

Qualifications

• Must possess a valid driver’s license
• High School Diploma or GED
• 3-5 years industry experience in auto repair
• Automotive Service Excellence certification desired

Responsibilities

• Interact with members and determine perceived auto repair needs while delivering great customer service
• Accurately document repairs and maintenance in the shop management system
• Ensure BAR requirements are met in Repair Order preparation and documentation
• Source and estimate parts needed for repairs and communicate with customers
• Suggest repairs for safety and performance and prioritize for customers
• Review repairs with customers from initial estimate to final payment
• Perform light record-keeping and administrative support

Skills

Customer service

Communication

Organizational skills

Math skills

Education

High School Diploma or GED

ASE certification desired

Tools

Shop management system

Job description

Are you Looking to Drive Your Career Forward? Join Our Team and Enjoy a Rewarding Career! At AAA we prioritize your well-being, offering exceptional benefits. Average Service Advisors earn between $89,000 - $140,000. We offer a wide range of benefits to Team Members to help plan for retirement, keep you and your family healthy and support professional development. As an employer of choice, we are committed to providing you with benefits that are best in class: 11 Paid Holidays Up to 17 days PTO first year - start earning day one, 22 days off in year two Best in Class Benefits – Medical, Dental, Vision, wellness program and more! 401K Matching $1 to $1 up to 6% annually Tuition reimbursement for ASE Certifications State-of-the-art equipment and facilities with consistent car count and high volume of AAA tow-ins A free AAA Membership and numerous employee discounts Trusted Brand for over 120 years with 65 Million+ members in North America Closed Sundays

Job Profile Summary

The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work. The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.

Essential Duties

• Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
• Accurately document repairs, diagnostic and maintenance work into shop management system
• Ensures all necessary BAR requirements are met in Repair Order preparation and documentation
• Sources and estimates all needed parts for repairs to customer vehicles
• Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
• Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.
• Performs minimal record keeping and other administrative functions required to support the business
• Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

• Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
• Effective organization, interpersonal and negotiation skills
• Ability to work scheduled hours as necessitated by business need
• Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
• Strong Member service focus
• Automotive/mechanical background
• Ability to drive vehicles equipped with manual transmission
• Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience / Licenses & Certification/ Requirements

• Must possess a valid driver’s license with a safe driving record
• High School Diploma or equivalent certification (GED)
• 3-5 years industry experience in auto repair
• Automotive Service Excellence certification desired

Work Environment/Physical Requirements

• Ability to lift and or carry up to 40lbs
• Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

#LI-JM1

Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award-winning insurance products to free travel planning and new innovations.