Automotive Service Advisor

American Automobile Association; Petaluma (CA); On-site; USD 104,000 - 185,000; Full time

Benefits offered by this job

11 Paid Holidays

PTO 17 days first year

401K Matching up to 6%

Tuition reimbursement for ASE

AAA membership and employee discounts

Health/Dental/Vision

Closed Sundays

Job summary

American Automobile Association Mountain West Group (AAA MWG) is seeking a Service Advisor in Northern California. You will focus on delivering outstanding member experience, scheduling work, preparing estimates, ordering parts, and coordinating service activities to support technicians.

The role emphasizes accurate communication, customer service, and efficient workflow management. AAA MWG offers competitive compensation and comprehensive benefits in a high-volume shop environment.

Qualifications

• High school diploma or GED required; ASE cert desired.
• Valid driver's license and clean driving record.
• 3-5 years in auto repair; service-advisor experience preferred.
• 3-5 years of direct customer interaction experience.

Responsibilities

• Interact with members to assess auto repair needs and ensure customer satisfaction.
• Document repairs and maintenance accurately in shop management systems.
• Source and estimate parts; prepare timelines and estimates; coordinate service activities.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Team collaboration

Education

High School Diploma or GED

Valid driver's license

ASE Certification desired

3-5 years industry experience in auto repair

3-5 years direct customer interaction

Tools

Shop management software

Parts catalogs online

Estimating software

Job description

Are you Looking to Drive Your Career Forward? Join Our Team and Enjoy a Rewarding Career! At AAA we prioritize your well-being, offering exceptional benefits. Average Service Advisors earn between $104,000 - $185,000. We offer a wide range of benefits to Team Members to help plan for retirement, keep you and your family healthy and support professional development.

As an employer of choice, we are committed to providing you with benefits that are best in class: 11 Paid Holidays Up to 17 days PTO first year - start earning day one, 22 days off in year two Best in Class Benefits – Medical, Dental, Vision, wellness program and more! 401K Matching $1 to $1 up to 6% annually Tuition reimbursement for ASE Certifications State-of-the-art equipment and facilities with consistent car count and high volume of AAA tow-ins A free AAA Membership and numerous employee discounts Trusted Brand for over 120 years with 65 Million+ members in North America Closed Sundays

Summary At AAA

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The role encompasses listening and asking the proper questions to ensure the customer’s needs are addressed while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion of timelines, and delivering quality work. The Service Advisor is responsible for scheduling work, preparing estimates, ordering parts, and coordinating other service activities as well as managing promised times.

Essential Duties

• Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
• Accurately document repairs, diagnostic and maintenance work into shop management system
• Ensures all necessary BAR requirements are met in Repair Order preparation and documentation
• Sources and estimates all needed parts for repairs to customer vehicles
• Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
• Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.
• Performs minimal record keeping and other administrative functions required to support the business
• Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

• Highly effective organizational skills
• Strong interpersonal and customer service abilities
• Highly proficient verbal and written communication skills in the language(s) required for the role, as justified for business necessity
• Knowledge of shop management and/or estimating software
• Knowledge of parts sourcing and use of online vendor catalogs
• Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
• Ability to work scheduled hours as necessitated by business need

Education & Experience / Licenses & Certification

• Valid driver license and acceptable driving record
• High School Diploma or equivalent certification (GED)
• 3-5 years industry experience in auto repair, service advisor experience preferred
• 3-5 years of successful direct customer interaction, auto repair preferred
• Automotive Service Excellence certification desired

Work Environment/Physical Requirements

Standing, bending, kneeling, pushing, sitting for extended periods. #LI-JM1

Welcome to AAA Mountain West Group (MWG)

Serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not‑for‑profit, membership‑based organization that has served our Members for over a century: from our legendary roadside assistance and award‑winning insurance products to free travel planning and new innovations.