Auto Service Advisor: High-Earning, Performance-Driven

Elk Grove Ford; Elk Grove (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

401(k) Retirement Plan

Paid Holidays & PTO

Life Insurance

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

Elk Grove Ford in Elk Grove, CA is seeking a Service Advisor to greet customers, document concerns, and translate them into repair orders. You will communicate recommended services, provide status updates, and coordinate with technicians to ensure timely, quality work that reflects our high standards.

We expect 2+ years of service advisor experience and strong knowledge of automotive systems. The role offers a performance-based earnings range with comprehensive benefits and ongoing training

Qualifications

• 2+ years of Service Advisor experience required.
• Knowledge of automotive systems and maintenance services.
• Proven ability to meet sales and customer satisfaction goals.
• Respond promptly to customer questions in person, by phone, and by email.

Responsibilities

• Greet customers promptly and build trust from the first interaction.
• Document customer concerns and translate them into repair orders.
• Communicate recommended services and maintenance to customers.
• Provide regular updates on repair status and timelines.
• Coordinate with technicians to ensure quality work completion.

Skills

Service advisor experience

Automotive systems knowledge

Sales and customer satisfaction goals

Customer communication (in person, by]

Education

High School diploma or equivalent

Job description

Elk Grove Ford in Elk Grove, CA is seeking a Service Advisor to greet customers, document concerns, and translate them into repair orders. You will communicate recommended services, provide status updates, and coordinate with technicians to ensure timely, quality work that reflects our high standards.

We expect 2+ years of service advisor experience and strong knowledge of automotive systems. The role offers a performance-based earnings range with comprehensive benefits and ongoing training