Auto Service Advisor: Elevate Customer Experience Upsells

AutoNation; Scottsdale (AZ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) matching

Health/dental/vision insurance

Maternity benefits

Employee discounts

YouDecide deals

DRVPNK charity support

Job summary

AutoNation in Scottsdale, AZ seeks a Service Advisor to bridge technicians and customers in our state-of-the-art service departments. You will explain recommendations and set appointments to ensure a smooth service experience.

Additionally, you will handle upsell opportunities, document repair orders with estimates, and maintain clear communication with customers and parts staff to meet timelines.

Qualifications

• High school diploma or equivalent required.
• Experience in delivering exceptional customer experiences preferred.
• Able to communicate vehicle findings and recommendations clearly.

Responsibilities

• Set, confirm and prepare for appointments to ensure a great service experience.
• Explain technician recommendations in plain language and suggest up-sell opportunities.
• Produce repair orders with cost and time estimates, with full transparency.

Skills

Customer service

Communication

Sales

Interpersonal skills

Tech skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

AutoNation in Scottsdale, AZ seeks a Service Advisor to bridge technicians and customers in our state-of-the-art service departments. You will explain recommendations and set appointments to ensure a smooth service experience.

Additionally, you will handle upsell opportunities, document repair orders with estimates, and maintain clear communication with customers and parts staff to meet timelines.