Service Advisor: Customer-First Auto Care & Upsell Expert

AutoNation; Cerritos (CA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

401k matching

Insurance plans

Associate discounts

YouDecide deals

DRVPNK charitable initiative

Job summary

AutoNation is seeking a Service Advisor to join our nationwide network. You will bridge Service Technicians and customers, explaining technician recommendations in clear terms and highlighting up-sell opportunities to keep vehicles safe.

You’ll handle appointments, milestones, and follow-ups, while maintaining strong product knowledge and delivering exceptional customer experiences that drive loyalty across our service lanes.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Communication

Consultative selling

Goal setting

Organizational skills

Technology affinity

Interpersonal skills

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to join our nationwide network. You will bridge Service Technicians and customers, explaining technician recommendations in clear terms and highlighting up-sell opportunities to keep vehicles safe.

You’ll handle appointments, milestones, and follow-ups, while maintaining strong product knowledge and delivering exceptional customer experiences that drive loyalty across our service lanes.