Auto Service Advisor: Elevate Customer Experience & Safety

AutoNation; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Vehicle purchase/discount programs

YouDecide discounts

DRVPNK charity partnerships

Job summary

AutoNation is seeking a Service Advisor to join our nationwide team. You will act as the go-between for Service Technicians and customers, explaining recommendations in clear terms and identifying up-sell opportunities to keep drivers safe.

In the state-of-the-art service departments, you’ll engage customers in the service lane, set appointments, and ensure transparency on estimates and timelines while driving loyalty through exceptional service.

Qualifications

• High school diploma or equivalent.
• Ability to provide exceptional customer experience.
• Ability to set and achieve targeted goals.
• Sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Williness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver's license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals and the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer experience

Communication

Consultative selling

Interpersonal skills

Organizational skills

Follow up with customers

Technology experience

Sales experience

Driver's license requirement

Education

High School diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to join our nationwide team. You will act as the go-between for Service Technicians and customers, explaining recommendations in clear terms and identifying up-sell opportunities to keep drivers safe.

In the state-of-the-art service departments, you’ll engage customers in the service lane, set appointments, and ensure transparency on estimates and timelines while driving loyalty through exceptional service.