Auto Service Advisor: Elevate Customer Experience & Repairs

Town North Mazda; Richardson (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid holidays & paid time off

Vision insurance

Earn vacation hours after 90 days

Aggressive Employee Referral Program

Job summary

Snell Motor Companies is seeking a Service Advisor to create exceptional customer experiences and foster loyalty. You will bridge customers and service technicians, interpret symptoms, verify warranties, and prepare repair orders with clear estimates.

Primary duties include maintaining customer rapport, obtaining approvals, and guiding customers through the repair process. A solid understanding of automotive systems and warranty guidelines is essential for success.

Qualifications

• Ability to establish and maintain good relationships with customers and co-workers.
• Ability to answer customers’ technical questions regarding vehicle problems, warranties, services, and repairs.
• Knowledge of automotive systems in general.
• Ability to review service orders and inspect the vehicle for necessary repairs.
• Knowledge of warranty guidelines and ability to relate them to warranty service repair orders.

Responsibilities

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

Skills

Customer relations

Technical product knowledge

Warranty guidelines

Communication

Inspect vehicle conditions

Problem solving

Team collaboration

Job description

Snell Motor Companies is seeking a Service Advisor to create exceptional customer experiences and foster loyalty. You will bridge customers and service technicians, interpret symptoms, verify warranties, and prepare repair orders with clear estimates.

Primary duties include maintaining customer rapport, obtaining approvals, and guiding customers through the repair process. A solid understanding of automotive systems and warranty guidelines is essential for success.